How to create an outstanding customer experience
“Customer experience” is more than just customer service – it’s all the interactions that customers have with your company, from advertising to purchasing and beyond,
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How to calculate your business space needs and budget
Moving into a proper office, storefront or studio is a major milestone for many entrepreneurs and business owners. But some basic questions can be a
Four tips for creating a customer loyalty program
Customers love getting freebies and rewards. Airlines and retail chains have long tapped into this desire, using loyalty programs to keep buyers coming back. Increasingly,
Are you ready for your own business space?
Ottawa is one of the top cities in Canada to launch, expand and grow a business. A stable economy, well-educated population and network of supportive
Four tech tools to help keep your customer service on track
These days, technology allows small businesses to deliver more-efficient customer service and support via services such as live chat and mobile alerts, while simultaneously gathering
How Kinaxis added instant bench strength to its leadership team
Kinaxis is one of those companies that demonstrates the resilience of Ottawa’s tech sector. This provider of cloud-based supply change management solutions has gone through
Court finds scathing job reference to be acceptable because it was true
When you ask a former employer or colleague for a reference, it’s usually safe to assume that they will give a positive one. If the
Domain Names and Your Business
Most businesses choose domain names associated with their brand, products or services, therefore choosing the right one is usually straightforward – to a point. Making
Building a life and career in Renfrew County
Home offices, high-tech employers complement quality of life
Celebrate the winners of our Canada 150 contest
In July, we launched a Canada 150-inspired contest to celebrate Rogers Small Business customers and give them the opportunity to tell their success stories. The
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The Ottawa Hospital Foundation’s Campaign to Create Tomorrow
The $500-million fundraising campaign is the largest in our city’s history. It will reshape the future of healthcare in Ottawa and beyond.
