At Ottawa General Contractors (OGC) Design + Build, we understand that a home renovation is more than just construction—it’s an extremely personal experience that transforms a house into a dream home. That’s why we’ve made it our mission to perfect the client experience with the OGC 3-step process, ensuring homeowners feel valued, heard, and satisfied throughout their renovation journey. By prioritizing transparency, communication, and high-quality craftsmanship, OGC has established itself as the leader in Ottawa’s home renovation industry.
What Sets OGC Design + Build Apart?
Our approach to home renovation is centered on the homeowner. We go beyond traditional construction services by focusing on a seamless and enjoyable client experience. On Homestars, Ottawa General Contractors is rated 4.7/5 with over a hundred reviews. Here’s how we ensure that every project meets our high standards:
1. A Holistic Approach to Home Renovation
At OGC Design + Build, we believe that the client experience starts long before the first nail is hammered. From the initial consultation to the final walkthrough, we take a comprehensive approach to ensure every homeowner feels confident in their renovation. We provide:
- In-Depth Planning and Design: Before construction begins, we work closely with clients to develop a detailed plan that aligns with their vision, budget, and timeline.
- Realistic Cost Estimates and Timelines: We eliminate surprises by providing clear expectations upfront.
- Personalized Consultation: Every homeowner is unique, and we tailor our approach to meet their specific needs.
2. Personalized Project Management
We recognize that managing a home renovation can be overwhelming, which is why we assign each client to a dedicated Project Manager and a Material Selections Coordinator. Furthermore, there is another layer of oversight provided by our Service Manager, Construction Manager and General Manager (if required). These professionals work together at OGC and come highly rated, to ensure that the project runs smoothly and that homeowners remain informed and stress-free.
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- The Project Manager oversees all aspects of construction, ensuring quality control, adherence to timelines, and budget management.
- The Material Selection Coordinator acts as the client’s direct point of contact for any and all material selections including inter-project requirements, providing regular updates, addressing any related concerns, and ensuring a seamless experience.
- The Service Manager acts as the client’s first point of escalation, oversight and communication. If the client reaches an impasse on their project, this is the first person a client reaches out to with respect to alleviating concerns and paving a way forward.
- The Construction Manager acts as the backbone of support for all of our Project Managers. He ensures that proper construction process is being followed, adhered to, and will act as the 2nd level of escalation if required.
- The General Manager serves as the 3rd level of escalation and acts to resolve the highest level issues. Usually the GM will interact through the other channels noted above to help alleviate any and all concerns or issues.
This five-layered support system ensures that every homeowner has the guidance and reassurance they need from start to finish.
3. High-Quality Craftsmanship
A great client experience isn’t just about communication—it’s also about delivering exceptional results. Our team of skilled designers, architects, and tradespeople are committed to craftsmanship that exceeds industry standards.
- Attention to Detail: From choosing premium materials to executing flawless finishes, we ensure every aspect of the renovation is top-tier.
- Innovative Solutions: Whether it’s maximizing space in a small home or integrating smart home technology, we offer creative solutions to meet homeowners’ needs.
- Sustainable Practices: We prioritize eco-friendly materials and energy-efficient designs for sustainable, long-lasting renovations.
4. Proactive Communication and Feedback Integration
We believe that an open line of communication is key to client satisfaction. That’s why we have established a structured feedback loop to continuously improve our services. At the end of every project, we ask homeowners to provide a satisfaction rating and share their thoughts such as this example of a client published that chose Ottawa General Contractors for their reviews on the Ottawa Citizen. This feedback allows us to:
- Identify areas for improvement.
- Address any concerns promptly.
- Maintain a 95%+ client satisfaction rating.
By actively listening to our clients, we refine our processes and maintain our reputation as masters of the client experience.
5. Post-Project Support & Client Loyalty
Our commitment to our clients doesn’t end when the renovation is complete. We offer post-project follow-ups to ensure homeowners are fully satisfied with the results. Additionally, we provide:
- Warranty Services: Peace of mind knowing that any post-construction concerns will be addressed with an industry-leading warranty.
- Ongoing Support: Clients can reach out to us even after their project is completed.
- Exclusive Offers for Returning Clients: Many of our homeowners return to us for future projects, and we reward their loyalty with exclusive perks.
By focusing on the entire renovation journey—not just the final result—OGC Design + Build has built a reputation for excellence in client experience. We don’t just renovate homes; we create lasting relationships based on trust, quality, and care.
Nick Karranjas, Project Consultant at Ottawa General Contractors
Nicholas Karrandjas is a Project Consultant and Partner at Ottawa General Contractors. At age 38 he has over 17 years of experience in residential construction through 1,000s of successful projects in land acquisition, low rise investment buildings, infill development, new home construction, coach home building, and residential renovations. The challenge of creating unique, efficient, and ergonomic designs that result in a long lasting, positive difference in both the lives of his clients and landscape of his hometown Ottawa is what attracted him to residential construction.
