Harvey’s, Swiss Chalet operator taps Gatineau firm’s compliance software

Swiss Chalet
Swiss Chalet

A Gatineau-based software firm says it’s been selected by one of Canada’s largest restaurant brand operators to help manage its franchisees’ audits.

FranchiseBlast announced Tuesday it will provide compliance software to Recipe Unlimited, the company behind Swiss Chalet, Harvey’s and other Canadian restaurant brands, known previously as Cara Operations. The Gatineau-based firm, a recent addition to Invest Ottawa’s accelerator program, helps operators such as Recipe to maintain a compliance checklist of items across its numerous franchisees.

FranchiseBlast president Jason Kealey said in a statement that the food service industry is undergoing a “revolution,” one where discerning customers are looking for a consistent quality of experiences across a brand’s restaurants.

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“Good is no longer sufficient. Operational excellence is key to winning and retaining today’s customer; even leading restaurant brands are looking for that competitive edge with brand consistency – that is what our software is all about,” he said.

While adding Recipe Unlimited – a national franchisor with more than 1,350 locations across Canada – is a big win for the Gatineau firm, it comes at a difficult time for its new customer.

Recipe reported Monday that some of its restaurants had been hit by a malware outbreak on Friday and it was taking precautions to limit the risk to customers. As a result, franchises were unable to accept payments via credit or debit card, with a small number of restaurants temporarily closing as a result of the outbreak.

As of Tuesday, some brands under the Recipe banner were still reporting service disruptions via Twitter.

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