How cloud based productivity suites can keep you organized
Most entrepreneurs use email and an electronic calendar to stay organized. But cloud-based productivity suites like G Suite and Office 365 give SMB owners a
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Seven retailer tips for Black Friday and Cyber Monday
Since migrating north from the United States about a decade ago, Black Friday has become hugely popular with Canadian shoppers. The annual buying frenzy and
Hydro Ottawa integrates cybersecurity into practices to guard against emerging threats
Preventing outages and restoring power usually invokes images of work crews clearing fallen trees and connecting wires atop utility poles. But behind the scenes, Hydro
How to create an outstanding customer experience
“Customer experience” is more than just customer service – it’s all the interactions that customers have with your company, from advertising to purchasing and beyond,
How to calculate your business space needs and budget
Moving into a proper office, storefront or studio is a major milestone for many entrepreneurs and business owners. But some basic questions can be a
Four tips for creating a customer loyalty program
Customers love getting freebies and rewards. Airlines and retail chains have long tapped into this desire, using loyalty programs to keep buyers coming back. Increasingly,
Are you ready for your own business space?
Ottawa is one of the top cities in Canada to launch, expand and grow a business. A stable economy, well-educated population and network of supportive
Four tech tools to help keep your customer service on track
These days, technology allows small businesses to deliver more-efficient customer service and support via services such as live chat and mobile alerts, while simultaneously gathering
How Kinaxis added instant bench strength to its leadership team
Kinaxis is one of those companies that demonstrates the resilience of Ottawa’s tech sector. This provider of cloud-based supply change management solutions has gone through
Domain Names and Your Business
Most businesses choose domain names associated with their brand, products or services, therefore choosing the right one is usually straightforward – to a point. Making
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The Ottawa Hospital Foundation’s Campaign to Create Tomorrow
The $500-million fundraising campaign is the largest in our city’s history. It will reshape the future of healthcare in Ottawa and beyond.
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