Business: Customer experience, feedback and contactless communications as a SaaS offering.
Born: Winnipeg
Biggest business achievement: Founded Benbria (and more recently founding investor of Brokrete Inc. and Hyperion Global Energy). Personally won several Fortune 1000 customers and partnerships at Benbria.
OBJ360 (Sponsored)
Giving Guide: Youth Services Bureau
What we do The Youth Services Bureau (YSB) is one of the largest and longest serving youth agencies in Ottawa, serving more than 3,000 youth each month in support of
This holiday season, let’s tackle our toughest social issues together
By Dennise Taylor-Gilhen, Interim President & CEO, United Way East Ontario Despite global conflicts playing out across the world and an enduring cost-of-living crisis here at home, every day I
Biggest obstacle overcome: Managing the team, investors and customers through a pivot from Benbria’s original emergency notification product lines to the current customer experience SaaS offering.
Biggest influences: Terry Matthews, founding investor at Benbria and longstanding board chair. Infectious and enduring energy, grand vision, tireless persistence, loyalty and keen business sense.
Biggest lesson learned during COVID-19: Be amongst your buyer’s top-three must-have priorities, or find a new buyer. Shutdowns in travel and hospitality decimated budgets and forced reconciliation, including churn of an eight-year key account for Benbria after a zero-based “rethink” of their business plan post-pandemic.
Charitable involvement: Queensway Carleton Hospital Foundation
First job: Instructor at a seasonal sailing club.
