ProntoForms signs medical equipment manufacturer to $3M deal

Alvaro Pombo and Philip Deck
Alvaro Pombo and Philip Deck are co-CEOs of Ottawa-based software firm ProntoForms, which changed its name to TrueContext in 2023. Photo by Kristin Small

Ottawa software firm ProntoForms is adding a major medical equipment company to its growing customer list.

ProntoForms said Monday it has signed a subsidiary of a global Fortune 500 medical manufacturing firm to a deal that will see the software provider deliver $3 million worth of subscription services over the next three and a half years.

Co-CEO Alvaro Pombo said ProntoForms’ software will provide “comprehensive data records and capture real time workflow insights to generate a single view of field activities that will support installation and other asset-based use cases” for the medical customer.

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The contract win comes less than two months after the Ottawa firm appointed veteran tech executive Philip Deck as co-CEO to lead its pursuit of bigger customers. ProntoForms, which generated revenues of more than $21 million in 2022, boosted its sales and marketing budget by nearly 20 per cent last year in a bid to accelerate growth.

“This agreement further extends our leadership in workflow automation for medical device field services,” Deck said in a statement. “The scale and scope of this organization and the complexity and sophistication of the processes that we are automating relies on some of the most unique aspects of our technology platform. The agreement is also evidence of our increasing ability to win new customer mandates of significant size and scope with the most ambitious customers in the world.”

Founded in 2001, ProntoForms develops “low-code” custom mobile apps that allow field workers in heavy industries such as oil and gas to collect, send, and receive data like maintenance and compliance reports.

About half of the company’s revenues come from 150 or so multinationals that include Chevron, Shell, elevator manufacturer Otis Worldwide, and medical equipment powerhouse Philips Healthcare.

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