Intouch revenues soar 113% in Q2 as sales push pays off

inTouch CEO Cameron Watts
inTouch CEO Cameron Watts

Intouch Insight more than doubled its revenues in the second quarter compared with the previous year, the Ottawa software firm said Wednesday, thanks to its continued sales and marketing push and gains from its acquisition of SeeLevel HX last year.

Intouch reported revenues of $7.3 million for the three-month period ending June 30, an increase of 113 per cent over its revenues of $3.4 million a year earlier. The firm posted net income of $591,000, compared with a net loss of $45,000 in the second quarter of 2021.

Intouch’s EBITDA rose to $806,000, up from $384,000 in 2021. The company said its gross margin decreased to 48.5 per cent from 55.3 per cent in the year-ago period due to a shift in sales mix.

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“As previously forecasted, we expect to deliver strong revenue growth in 2022,” CEO Cameron Watt said in a news release. “Growth will come from our powerful new client acquisition programs, our SaaS software, delivering on new projects from existing clients and leveraging the capabilities and customer base of recent acquisitions.”

The company also announced that chief experience officer Lisa van Kesteren is leaving the firm effective Sept. 2. Van Kesteren founded SeeLevel and served as chief executive before Intouch acquired the Georgia-based provider of mystery shopping and audit services last fall.

“We are grateful to Lisa for the hard work and perseverance she put in to building SeeLevel and wish her the best now that SeeLevel has transitioned to Intouch,” Watt said.

Intouch makes software that helps clients track customer satisfaction, as well as collect data on issues such as employee health and safety concerns. The firm’s stock closed at 65 cents on the TSX Venture Exchange on Wednesday, up seven cents on the day.

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