Subscription FAQ

General

What is the difference between the email newsletter and a paid “Insider” subscription?

Our free email newsletter is available to anyone. When you sign up, you’ll get regular email updates notifying you of our latest content. This does not, however, give you access to restricted, Insider-only content on our website.

A paid Insider subscription gives you full, unrestricted access to ALL content on our website, including Insider-only content, access to our Data Centre, and much more. If you choose the Print + Digital option, you also get our print magazine. All paid subscribers automatically get our email newsletter.

How do I access my account?

If you are a paid subscriber (or have ever purchased from our site in the past), use the Log In link on our website and sign in with your email and password. Once you are logged in, you can access your account dashboard, membership / subscription settings and more.

How do I reset my password?

If you need to reset your password, you can do that during the log in process or by going directly to the password reset page. Submit your email address and we will send you an email with a secure password reset link. You can then enter a new password.

How do I change my name or email address in my account?

If you are a paid subscriber (or have ever purchased from our site in the past), log in and go to your account. Click “Account details” in the navigation and update your name and email address as desired.

For our email newsletter, please unsubscribe using the link at the bottom of your next email, then re-subscribe to our newsletter using your new email address.

Can I log in on multiple devices at the same time?

No. You can only have an active login from one device at a a time.

Can I share my login with other people?

Sharing credentials with colleagues, friends, family or anyone else violates our terms of service and can lead to your account being cancelled.

Insider Subscriptions

What paid subscription options do you offer?

We offer digital-only or print+digital individual Insider subscriptions. We also offer group subscriptions with savings up to 30%, and enterprise subscriptions if you have over 20 people at your organization. Our subscription page lists the current pricing and what is included with each plan.

What do I get with a paid subscription?

A paid subscription gives you immediate Insider-only access to all of our content, including access to our digital magazine and archives, the OBJ Data Centre, special reports and more. If you subscribe to Print + Digital, you will also get our print editions.

Does my subscription auto-renew?

Yes. Insider subscriptions renew automatically at the end of your billing term. Annual subscribers will be notified by email 30 days before your renewal date.

Why did my renewal price change?

If you signed up with a promotional discount, your subscription will renew at the regular rate after the promotional period ends. Also, we may from time-to-time increase subscription rates as needed.

How do I cancel my subscription?

You can cancel your subscription so it does not automatically renew again. Log in and go to your account, click on the “My Subscription” navigation link, and click the “Cancel” button. You will retain access to OBJ through the remainder of your current term, but will not be billed again. No refunds will be given for unused portions of your current subscription term.

How do I update my payment information?

Log in and go to your account, click on the “My Subscription” navigation link, then click the “Change payment” button and update your payment information.

How do I change the mailing address for my Print + Digital subscription?

To change the mailing address for a Print + Digital subscription, log in and go to your account. Click “Addresses” in the left navigation, then update your shipping address. Make sure the keep the box checked to “Update the shipping address for all active subscriptions” before saving your changes.

Does an Insider subscription count as a digital news subscription tax credit?

Yes. OBJ Insider is approved for the Canada federal government’s digital news subscription tax credit (Q1574631).

Group Subscriptions

What is a group subscription?

If you have multiple people in your organization that would benefit from an Insider subscription, a group subscription is your best option. You can save up to 30% over an individual subscription. Group subscriptions are best for businesses, non-profits, associations and governments that want to stay up-to-date with the latest business developments in the Ottawa area.

What do we get with a group subscription?

With a group subscription, your organization gets:

Logins for everyone in your group giving them complete access to OBJ.ca including all “Insider-only” subscriber content with no restrictions.
One print copy of every print issue we publish sent to the group administrator’s address (typically the main office).
Advance access to the digital editions of all of our publications.
Monthly prize draws for event tickets.
Eligibility for the federal government’s digital news subscription tax credit.

How do I sign up for a group subscription?

Go to our Group Subscription page, choose the group size, enter the name of your group / organization, and choose the number of seats that you want.
Click “Checkout” and then enter your billing details, an alternate shipping address if desired for your print issues, and payment information.
You will then see a confirmation page with the details of your order and a link to your account.
You will also receive three emails:
- An “order complete” email with your receipt.
- An “account created” email with your username and a link to set your password on OBJ.ca (if you don’t already have a login).
- An email explaining how to manage your new group subscription.

How do I add group members?

Go to OBJ.ca and click the “Login” button login to your account. Enter your username and password. If you are already logged in, you can just click the “Account” button at the top of the site.
Click the “Group” link on the left side. You will see a list of your current group members.
Click the “Pending invitations” link to see a list of people you have invited to the group via email, but who have not yet joined. You may resend their invitation via email by clicking the “Resend” button, or cancel the invitation if desired.
To add a new group member, click “Add Member” on the left side of the page, then enter their email address. They will be sent an email with instructions to join the group. Alternatively, you can copy the unique registration link and send it directly to someone in your group.

How do I remove group members?

Go to OBJ.ca and click the “Login” button login to your account. Enter your username and password. If you are already logged in, you can just click the “Account” button at the top of the site.
Click the “Group” link on the left side. You will see a list of your current group members.
Click the “Remove” button next to the person you want to remove from the group.

How do I change the number of seats in my group?

Go to OBJ.ca and click the “Login” button login to your account. Enter your username and password. If you are already logged in, you can just click the “Account” button at the top of the site.
Click the “Group” link on the left side.
Then click “Group Settings” on the left side.
Click the “Change Seats” button, enter the new number of seats, and then click submit.
You will be taken to the checkout page. Complete this page and then click the “Switch Subscription” button.

How do I change from an individual subscription to a group subscription?

Please email insider@obj.ca to change your individual subscription to a group subscription. We will cancel your current subscription and pro-rate it. We can then guide you through signing up for a group subscription.

What if I have other questions about group subscriptions?

Please email insider@obj.ca or (613) 696-9572 if you have any question about purchasing or managing group subscriptions.