As the calendar turns to a new year and the winter chill settles in, January brings with it a sense of renewal and fresh opportunities for business.
If you haven’t yet documented your 2024 goals, this blog by Numbercrunch‘s Susan Richards will help you by sharing the most common themes for business goal setting.
With the previous year’s achievements (and challenges) behind us, this month marks the perfect time for entrepreneurs to reflect on their goals, strategies, and aspirations. Once those goals are nailed down, creating a financial roadmap to reach your destination will serve as your GPS to actually get there.
While they may vary from one business to another, some common top goals that many business owners set include:
1. Increase revenue and profitability
One of the most fundamental goals for business owners to boost sales and profits. This can be achieved through expanding their customer base, introducing new products or services, optimizing pricing strategies, or exploring cost-saving measures.
What are your revenue and profit goals for 2024 and how do you expect to achieve them?
Small tweaks can sum to big financial impacts on your P&L.
2. Improve customer satisfaction
Satisfied customers are more likely to become repeat customers and brand advocates. Business owners often set goals to enhance the customer experience, whether through better customer service, product improvements, or more personalized marketing approaches.
Retaining customers longer provides a greater Lifetime Value and will drive greater financial success.
How do you plan to improve your customer satisfaction in 2024?
3. Expand market reach
Many businesses aim to grow by entering new markets, either geographically or by targeting different customer segments. This goal might involve launching in new regions, diversifying product lines, or refining marketing strategies to reach a broader audience.
Incentive programs like CanExport can also be helpful in offsetting the investment costs associated with these programs making the financial impact even better.
Will you be expanding into new markets this year? If so, explain how?
4. Enhance operational efficiency
Streamlining business operations can lead to cost savings and improved productivity. Business owners often set goals to optimize internal processes, adopt new technologies, or restructure their organizations for greater efficiency or effectiveness.
What systemic changes are you going to make to your operations this year?
5. Increase employee engagement and retention
A motivated and engaged workforce can significantly impact a company’s success, and the opposite is also true.
How do you plan to increase employee morale and/or deal with employee issues that you know are currently not helping the business reach its goals?
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6. Innovate and stay competitive
In rapidly changing markets, staying ahead of the competition is important. Businesses set goals to foster innovation, invest in research and development and keep up with industry trends to maintain a competitive edge.
What innovations are you planning this year that will ensure you stay at the front of the pack?
7. Financial stability and debt reduction
I’d be remiss not to mention the impact of increasing cost of accessing cash. Reducing debt and ensuring financial stability are vital goals for many business owners. They may aim to pay off loans, manage cash flow more effectively, or build up cash reserves for unforeseen challenges.
What are your specific goals this year with respect to cash management?
8. Building an automation strategy
In the latest era of the digital age, a consideration of automation is essential. Whether it is reducing labour costs or increasing outputs, there are endless ways of considering AI and automation to improve business results. Programs like CDAP can also offset investment costs in this area.
What are your automation goals for 2024?
9. Sustainability and corporate social responsibility
There is a growing emphasis on sustainability and CSR in business. Setting goals related to reducing environmental impact, promoting ethical practices, or supporting social causes can enhance a company’s reputation and attract socially conscious consumers and employees.
What goals do you have to create impact in 2024?
10. Personal and professional development
Business owners recognize the importance of personal growth and development. More and more business owners are turning to meditation, yoga, fitness goals, as well as personal adventures to expand knowledge, get centered and become more effective leaders.
What goals have you set for your own personal and professional development for 2024?
These goals are not mutually exclusive, and business owners often pursue a combination of them to achieve overall success. By focusing on what is most authentically important to the business owner the chance of achievement increases and financial rewards will generally follow suit. And most importantly, enjoy the journey.
Susan Richards is co-founder and managing partner of 