Neha D’Souza has climbed the ranks of Perley-Robertson, Hill & McDougall LLP, starting as a law clerk and rising to HR manager before being named the firm’s first chief operating officer in 2017.
In addition to participating in the strategic direction of the firm, D’Souza manages and oversees the firm’s day-to-day marketing and business development efforts.
She’s also led initiatives to create efficiencies and cut costs by, for example, overseeing a complete IT systems transformation that included a migration to cloud services and outsourcing day-to-day IT service management.
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Drawing upon her HR background, D’Souza works to cultivate a supportive environment for employees that includes work-life balance through flexible work arrangements, competitive compensation and benefits as well as subsidies for continued education. She also spearheaded the firm’s diversity and inclusion initiatives, including the development and implementation of a diversity policy, establishment of a diversity committee and the co-ordination of bias-free recruitment training as well as various community initiatives.
In response to the COVID-19 pandemic, D’Souza successfully managed the rapid transition of a traditional paper-based and brick-and-mortar organization to a completely remote workplace in less than a week – allowing the firm to continue to provide daily service to clients and generate revenues.