“Customer experience” is more than just customer service – it’s all the interactions that customers have with your company, from advertising to purchasing and beyond, and how those touchpoints mak
Customers love getting freebies and rewards. Airlines and retail chains have long tapped into this desire, using loyalty programs to keep buyers coming back.
Consumers are looking for instant gratification from businesses and want fast, seamless customer service. Businesses that fail to deliver are bound to lose out.
Hydro Ottawa recently launched a new mobile app that allows its customers to monitor their electricity usage, see its estimated cost, access billing information and find out about current power out