Colette Latour wasn’t about to let a blackout keep her from being a shining example of customer service in the city’s tourism industry.
Lord Elgin Hotel
The Infinity Convention Centre was full of stars on Tuesday night as Ottawa Tourism honoured local hospitality and service industry staff that went the extra mile to deliver excellent customer…
Wet weather, perception that rooms are sold out have tempered what many hoteliers felt would be a record year, industry leaders say.
The Lord Elgin Hotel has completed its multimillion-dollar renovations in time for what management hopes will be a record year in 2017.