These days, technology allows small businesses to deliver more-efficient customer service and support via services such as live chat and mobile alerts, while simultaneously gathering important data that can be used to grow relationships and create sales possibilities.
Four tech tools to help keep your customer service on track
From help-desk software to a must-listen podcast, technology can help boost customer satisfaction
- The local game developer behind a viral sensation is returning to his roots to grow his burgeoning studio, acquiring Ottawa-based Karman Interactive
- The federal government’s tougher stress test rules for mortgages implemented in 2018 are pushing more and more borrowers away from the Big Six banks…