Techopia Live: Fusebill’s culture shift in the face of COVID-19

Tyler Eyamie is the first to admit that it’s not often he finds himself at a loss for words.

But the co-founder and CEO of Fusebill – a SaaS firm specializing in recurring billing and revenue collection platforms that’s a regular on lists of Ottawa’s fastest-growing companies – recently recounted with Techopia how he was left with goosebumps following conversations with his staff.

He told Techopia Live that more than a half-dozen employees individually approached him with offers to forgo their own salary for a period if it meant their colleagues would not be laid off as a result of the economic slowdown sparked by measures to contain the COVID-19 pandemic.

Eyamie recently shared his experience on LinkedIn, garnering more than a dozen comments.

Eyamie said he hasn’t taken any of the employees up on their offer as Fusebill’s recurring revenue model has provided it with sufficient runway to continue its operations.

He did concede that the company has adjusted its culture from “growth mode to customer success mode.” The Fusebill team has been reaching out to clients that may suddenly find themselves in a precarious situation and finding creative solutions, such as extending payment terms.

“It’s a little bit of a hit on us as a business for 60 or 90 days, but if we’re helping out our client who is going to be with us for 10 years, it’s a no-brainer,” he said.

For the full interview, watch the video above.