Customer Experience

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 “Customer experience” is more than just customer service – it’s all the interactions that customers have with your company, from advertising to purchasing and beyond, and how those touchpoints mak
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Customers love getting freebies and rewards. Airlines and retail chains have long tapped into this desire, using loyalty programs to keep buyers coming back.
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Consumers are looking for instant gratification from businesses and want fast, seamless customer service. Businesses that fail to deliver are bound to lose out.
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Hydro Ottawa recently launched a new mobile app that allows its customers to monitor their electricity usage, see its estimated cost, access billing information and find out about current power out