These days, technology allows small businesses to deliver more-efficient customer service and support via services such as live chat and mobile alerts, while simultaneously gathering important data that can be used to grow relationships and create sales possibilities.
Four tech tools to help keep your customer service on track
From help-desk software to a must-listen podcast, technology can help boost customer satisfaction
- Creating a diverse workforce is a noble goal, Klipfolio CEO Allan Wille says. But you have to work at it, and there’s no one-size-fits-all solution
- Move to LeBreton Flats ‘hopefully’ four or five years away